Symbol Technologies concentrates in Brno — MobileMonday Global: Industry News

^{Czech center to serve EMEA} Symbol Technologies concentrates in Brno

13 Nov 2004 at 16:15 GMT Timo Poropudas

The new 10,000-square-metre facility will serve as the hub for Symbol's EMEA customer support services including a repair center, multi-lingual customer call center, finance, contract administration and sales ordering operations. It is expected to be fully operational by December 2004. "The consolidation of the repair, technical phone support, finance, contract administration and sales ordering functions at one central European center will enable Symbol to improve overall quality and consistency in meeting the needs of our customers," said Steve Priestley, vice president and general manager, Symbol EMEA. The concept of creating a Shared Services center is to have a central location that serves as the focal point for support, offering broad-based and high-level assistance on an EMEA-wide basis. The new center will help Symbol align resources and standardize business processes through the increased use of technology, and is staffed by local associates trained in specific disciplines. The company says that customers will benefit through enhanced problem resolution capacity, faster turnaround times and the consistency of the services provided. The center will be capable of handling hundreds of calls and repairs per day and will also offer integrated logistics support and parts warehousing. The Brno location was selected because the region offers a highly skilled local workforce, a central location and proximity to Symbol's existing operations and customer base in Europe. The customer contact center with 24-hour services operation will offer support in English, French, Italian, German and Spanish. Initially the center will house approximately 200 associates, with the additional capacity to accommodate 550 associates.