MoMo Ann Arbor – Oct. 1st – The Business Value of Joy
The Business Value of Joy: High-Tech Anthropology® and User Experience Design at Menlo Innovations Welcome to Joy! For those in the software industry, there is only one tangible, satisfying, and profitable definition of joy: software that is widely adopted and enjoyably used by the people for whom it was intended. The software industry misses this mark almost every time. The cost of the failure to thrill end users is steep: Products that never see the light of day, are installed but never get used, or are used every day but hated by everyone who touches them. Most product design failures …